New: Swipe Cards in QuickBooks Online- It’s Faster, Easier, and Cheaper
Update April 29th: The card swipe feature is now available. Thank you for your patience as we worked through these issues.
Update April 3rd: We have completed fixing the issues found in the previous release and we’re currently testing the fixes. Once we are confident that everything is working correctly, the card swipe feature will be made available. We apologize for the delays.
Update March 6th: Until the card swipe feature returns to QBO, you can use your card reader with the Merchant Service Center to get the swipe rate. See the steps here
Update March 5th: Customers will temporarily be unable to see the card swipe feature. We encountered some bugs in our last release and wanted to make sure everything is perfect first. We’re working to put this feature back in your QuickBooks as soon as possible. Don’t worry, you can still order your card readers and you will be able to swipe again soon.
You asked, we answered! You can now swipe credit cards to take payments from your customers using QuickBooks Online. Save yourself time, data entry, and qualify for lower rates too!
All you need is a USB card reader. Plug it into your computer and you’re ready to swipe cards, qualifying you for rates as low as 1.69% (versus 2.52% for key entering). Just swipe from the Sales Receipt or Receive Payment pages in QuickBooks Online.
If you already turned on Payments, you just need a card reader. They’re inexpensive and don’t require leasing or maintenance fees like traditional terminals. We’ve got you covered. Order one today. You can also find it online, part number 21040110.
If you haven’t turned on Payments yet, click “Accept Credit Cards” under your Customers tab. Follow the prompts and you’ll be accepting credit cards in no time. Don’t forget to order a card reader, too!
Feedback—it’s a good thing. The Payments team values your input. Letting us know what works well and what doesn’t helps us make better products and features. Send us your comments by clicking the Feedback button in QuickBooks Online. You can also post responses to this blog post.
Explore posts in the same categories: Features, News, payments
February 22, 2013 at 8:40 am
Dave…what about swiping from your cell phone? All my work is done in the field.
February 22, 2013 at 9:29 am
For now, GoPayment is the only in-field solution, but we are working on letting you take payments by swiping from QuickBooks Mobile (the iPhone app.) Keep an eye out over the next few months!
March 4, 2013 at 5:58 pm
I am in the same boat as Dave I am a Refrigeration Contactor in Texas and yall to make it so we can make it easier for us to accept payment on the phone. the Gopayment is ok, but when you have a otter box on the phone for protection, you have to remove the phone from the case and then take payment on an Iphone. Try coming up with something for us guys in the field and please hurry.
March 6, 2013 at 7:06 am
I use to have the same issue, Landscape contractor here. Just get a mic extension and your will be all set. I dont work for these guys, just trying to help.
http://www.newegg.com/Product/Product.aspx?Item=9SIA0PG06H5013&nm_mc=KNC-GoogleMKP&cm_mmc=KNC-GoogleMKP-_-pla-_-Chargers+%26+Cables-_-9SIA0PG06H5013
Good Luck
March 8, 2013 at 7:49 am
I have a question, I have heard rumors that my retail customers will have to start entering in a pin/code when they pay with a card that is a debit card. Can you please confirm if this is true? and if so how that would be accomplished?
February 22, 2013 at 8:54 am
Long overdue and a welcomed improvement. Now GoPayment has to be fully integrated with the new iPad app – swipe the card directly in Quickbooks for iPad.
February 22, 2013 at 9:11 am
Will QBO ever support third party processors – ie Authorize.net? In my country/currency it is the only option!
February 22, 2013 at 10:37 am
We are definitely considering it! Your feedback is noted. Thanks for telling us what works best for you
February 22, 2013 at 9:51 am
Swipe doesn’t apply to my business, and now that you have pushed this technology out to your users who can use it, you have broken the ability to process payments for the rest of us who can not. Every payment I attempt to process is rejected, and it is not due to a bad card. Before you launch something new, I suggest you thoroughly test it to make sure you haven’t broken something else.
February 22, 2013 at 10:03 am
Have you tried selecting “Show card details” under the payment method before saving to process the payment?
February 22, 2013 at 10:17 am
Yes, I did. Just spoke with support. I will try the workaround and hope for a speedy resolution.
February 22, 2013 at 10:35 am
Thanks for your patience, Tracy! Sorry for the surprise. If you have specific feedback about how you would like the payments experience to work, I would love to chat with you to make the product better suit your needs.
February 22, 2013 at 10:54 am
I am happy to discuss with you. Processing worked just fine in the format before this last rollout of the swipe feature. I don’t really like that now I have to click on the “show card details” box in order to get the credit card fields for entry. I used to tab between the fields, which was quicker than moving the cursor. Requiring the checkbox to show the fields means that I must select with the cursor. Additionally, I have to scroll more to see the data on my screen, which is also less efficient.
So overall, even though you have improved the user experience for customers who can use the swipe feature, you have made it worse for customers who can not. In my experience with applications, one feature should never be rolled out to improve the experience for some customers at the sacrifice and expense of other customers.
February 22, 2013 at 11:14 am
You are absolutely right, Tracy. I have taken good notes about your concerns and will bring them to the development team. It will probably take us a few weeks to iron out those kinks, but your feedback about the experience is spot on. I really appreciate your help. Thanks, again!
February 22, 2013 at 11:58 am
You are quite welcome. I used to write business requirements and work with development teams in my prior career, so I know the process well. Sometimes it just takes getting feedback to hone in on the best customer experience for all users.
February 26, 2013 at 9:03 pm
Right on the money. Guess what? I found out that you can hit the space bar to check a checkbox. Let the tabbing and space-barring begin! Hope that speeds things up a bit while we revamp the design to reduce scrolling, etc.
February 22, 2013 at 10:08 am
Please call us if you continue to experience this issue. We are working to fix it. Just make sure you remember to check the “Show card details” checkbox before processing the payment.
February 22, 2013 at 10:56 am
Do you have a way for me to take credit cards over the phone. The payment network does not seem to work for a lot of my customers now.
February 22, 2013 at 11:09 am
We do! You can accept payments over the phone on the Sales Receipt and Receive Payment pages under your Customers tab. Just enter the amount, select a card payment method, show card details, and enter the credit card information.
If you haven’t yet, make sure you turn on payments first by clicking “accept credit cards” link under the Customers tab. Let us know if you need more help!
February 22, 2013 at 12:53 pm
Reblogged this on Cat Taylor's Mewsings and commented:
QuickBooks Online is getting progressively cooler.
February 24, 2013 at 8:18 am
Cat, thanks so much for sharing with your readers (and sharing the iPad app news as well). We’re glad you think we’re getting “progressively cooler
”. Our goal is certainly to keep improving and innovating!
February 22, 2013 at 1:15 pm
Today when doing sales receipts where we had credit cards on file with QuickBooks, there were several accounts where the credit card number was no longer on file.
February 22, 2013 at 2:16 pm
Uh-oh. Logging that bug. Please call support to make sure this gets recorded. So sorry for the trouble.
February 25, 2013 at 6:24 am
After running more credit card charges, I think the problem might be because I did not check the “show card detail” box. I don’t recall seeing information that said that this needed to be done, but I might have overlooked it.
February 26, 2013 at 9:07 pm
That is probably what happened, but I will double check to make sure that error doesn’t happen again. Thank you for following up, Elaine!
February 22, 2013 at 2:02 pm
is this different from intuit merchant services, which i currently use?
February 22, 2013 at 2:13 pm
If you are able to process in QuickBooks Online today, this is just an expansion of your functionality. Where you normally key enter credit cards (sales receipt and receive payment pages under the Customers tab) you can also swipe if you get a USB reader
If you don’t see a “Process credit card payment” checkbox on the lower left of these pages, you may not have payments enabled.
February 23, 2013 at 7:26 am
Roscoe
Can you swip from a smart phone or tablet to Quickbooks online?
I was thinking Quickbooks online was no longer accessable on IPad, Tablets, or Smart Phones
I collect on job site
February 23, 2013 at 12:26 pm
For now you have to use GoPayment to swipe in the field, but by late spring/summer you should be able to swipe directly into the QB apps on your iPhone and iPad. Keep checking the blog for more details
You can download the QB iPad and iPhone apps today, they just don’t have swipe quite yet.
March 8, 2013 at 4:50 pm
what about android devices? Will the android app also get swipe?
February 24, 2013 at 5:54 pm
Is there any way for the customer sign digitally and automatically save the signature and the credit card receipt with the sales receipt in Quickbooks Online to eliminate the paper hardcopy?
February 25, 2013 at 8:59 am
GoPayment allows you to do this today! Download the app to your phone or iPad, let customers to sign, and bring the transactions into QuickBooks as sales receipts. Let me know if you need more information!
May 6, 2013 at 1:32 pm
Is there a form that can be printed from Quickbooks Online similar to the way we had this in regular quickbooks when processing through Inuit so we can get a customers signature? I may be missing this in the receive payments section, but I want to be able to produce the hardcopy or a digital copy if need be when a customer dispute comes up.
February 26, 2013 at 7:19 am
We send invoices for payment via email with quickbooks online and our customers wish there would be an option to pay online using their credit cards, without having to call us, or waiting to receive our authorization form, filling it and sending it back. Very few of our customers like to pay using the payment network, I think most people like credit cards better. I would like to make clear that we use the intuit credit card system on quickbooks and use it all of the time, therefore this is not the issue, the issue is that people would like to fill their own info online as you would with the payment network.
Thanks,
Laura
February 27, 2013 at 9:55 am
Hi Laura,
You can actually enable credit card payments on the Intuit Payment Network. Try editing your preferences to accept not just ACH but also credit cards on the payment network website. Then your customers should be able to pay you with credit cards from the same payment network portal. If that doesn’t work, I may have misunderstood your question. Let me know
February 26, 2013 at 2:25 pm
Are we limited to the USB card reader you sell?
February 26, 2013 at 2:37 pm
Nope! There are several Magtek USB card readers available that are compatible with QBO. Part numbers 21040110 and 21040102 will work.
February 27, 2013 at 2:49 pm
Will this card reader also work with QuickBooks Desktop?
February 28, 2013 at 1:03 pm
Yes, it will!
February 28, 2013 at 12:36 pm
I was initially very excited to see this new addition to QBO. I brought the information provided in the email to my superior and received the go ahead to add it. Then upon calling found out there is a monthly fee and a per transaction fee on top of the swiping/keying percentage fee that were not mentioned in the email. In fact, these fees/charges are well over double what I currently have with GoPayment. I would very much appreciate being told all fees and charges before I put time and consideration into switching to a new product.
March 1, 2013 at 1:54 am
These comments are helpful. I have decided against getting the card reader due to the bugs and excessive fees. Once these are improved and promoted as such then I will reconsider.
March 1, 2013 at 9:56 am
Thanks, Kevin. I’ll shoot you a note soon. Our team is working overtime to get this straightened out.
April 7, 2013 at 7:52 pm
Promotion of this swiper ‘good news’ made no mention of monthly or transaction fees. Shocking. Will likely stay with GoPayment.
March 4, 2013 at 1:57 pm
I would like to access my online Quick Books account on my Ipad and see my register. All I get now is my balance. Alyce
March 5, 2013 at 8:08 am
Had been using the credit swipe since it was launched but this morning the swipe is no longer available? I tried calling Customer Service but hold time is 15min….. don’t have time for that but really want to know how to get his resovled.
March 5, 2013 at 9:23 am
Me too. Credit card swipe is suddenly nowhere to be found.
March 5, 2013 at 11:20 am
Glad to hear you have already started using the feature! We’ve temporarily retracted the code from our last release. We found some strange bugs and will re-release it towards the end of March. Thank you for your patience- it’ll come out even better!
March 5, 2013 at 11:17 am
Hi Stacey,
So excited to hear you have already started using card swipe. Unfortunately, the last release was a bit buggy and we had to retract the code temporarily. You should be able to swipe by the 22nd of March. I will let you know if that changes. Sorry for the inconvenience!
March 21, 2013 at 9:25 pm
Is this going to be available March 22nd?
March 23, 2013 at 8:06 am
It is continually frustrating to not get an accurate answer. It really seems like any other company, if they had the same problem with its merchant swiping, fixing the problem would be measured in hours. Yet for whatever reason, Intuit tends to measure fixes in weeks or years (or never). It appears that since they are the market leader, they don’t have any sense of urgency about releasing products with essential functions, fixing glitches in a timely manner, or responding in a timely manner to support questions.
Here is an example of a baffling situation: intuit “ties” gopayment to QBO. In the gopayment app, you apparently cannot enter any customer contact information. Then, when you try to sync the information in QBO, the only thing that syncs in is an amount charged. No list of items or service purchased, no customer contact information,etc. Does this seam reasonable to leave that ability out? Why even have the sync service if you have to rebuild the invoice or receipt from scratch?
Never mind that the gopayment app has incredible trouble with even syncing the product service list between multiple devices, creating a ton of unnecessary work for us to get each device the complete list of product and services.
Also, QBO for iPad app, while it looks nice, is nearly completely useless for anyone. No ability to creat sales receipts???? No ability to swipe a credit card? Intuit says the card swipe feature is coming, but can we really believe that it will happen considering they can’t seem to or don’t care to fix the problems with the existing swipe service in gopayment? QBO is an unnecessarily neutered app with no logical reason for leaving out simple necessary parts of the service. It’s truly baffling how Intuit operates.
It’s not like any of the software, services, or apps are free to the customer. We the customer actually pay Intuit a significant amount of money to use their software and services. It would be nice if Intuit would be more aggressive at providing customers a product that works correctly, or fixing a problem in a timely manner.
Maybe Intuit should just make the QBO website compatible with an iPad browser. Every other website I use works within the iPad browser, why not QBO?
March 5, 2013 at 11:45 pm
I think it pretty bad business to roll out a new update that will FINALLY save us merchants money then just pull it out from under our feet!!! We have wanted the swipe feature for a long time so we can stop paying Keyed rates and now BAM!!! We are screwed once again!! I think Intuit should charge all merchants the lower “Swipe” rate for the month of march to make up for their mistake! I ordered a card swiper the day this was released and now, I cant even test it to make sure it works! And trying to call customer service is a JOKE!!! OVER 15 MINIUTES!!!! We have businesses to run!!! We cant wait on hold for that long! Get it together Intuit!!!
March 6, 2013 at 7:53 pm
Hi Kevin,
There were bugs in the code of our last release. Due to the quality issue, we had to roll it back so that you didn’t get weird error messages while trying to process. I totally agree that it sucks that we rolled it out and had to pull it back, but you should have the functionality back by the end of the month. So sorry for the inconvenience. We are working over time to fix it.
March 11, 2013 at 7:30 am
I totally agree with you Kevin. I understand that there are bugs/errors that need to be corrected but they shouldn’t have rushed to release it. Now instead of it being viewed as convenient it has become an annoying feature.
March 6, 2013 at 8:01 am
I use a software called consign pro for my consignment business and just recently signed up for Quickbooks online. Could I use the merchant services to process my credit card transactions instead of X charge whom I am currently using?
March 6, 2013 at 7:55 pm
You can! Just go to the Customers tab and select “Accept credit cards.” It will enable card processing on your “Receive Payment” and “Sales Receipt” pages under your customer tab.
March 13, 2013 at 8:18 am
I don’t have the Accept credit cards tab under the customers tab
Also if someone just send me there credit card details can i just enter them instead of using a swipe. I haven’t seen anything about this – is there a rate sheet?
April 7, 2013 at 8:07 pm
I have a ‘client’ tab, not ‘customer’. And there is no ‘Accept credit cards’ item.
March 7, 2013 at 6:48 am
Big thing we need with this is printable credit card receipts like we got on merchant services, i dont need to print the whole receipt but just the credit card one for customers to sign
March 21, 2013 at 9:21 pm
I second that!
March 20, 2013 at 1:50 pm
will we be able to use the card swiper for pre-authorization also?
April 7, 2013 at 8:10 pm
This pre-authorization feature is needed for our rental program, and it needs to be implemented in GoPayment.
March 21, 2013 at 9:27 am
I am interested in learning about your credit card reader. I currently have the square and it is fine. At 2.25 % a swipe it can add up. Thank you
Daniel Dunne
Dunne-Right property maintanence
March 21, 2013 at 1:45 pm
dont get too excited that quickbooks fees aren’t going to add up quickly also. The swipe fee is lower but the keyed fee is higher and there are monthly and annual fees along with the %. Looks like you’d need to do more than ~3500-4000 each and every month for quickbooks to be much better.
March 21, 2013 at 10:10 pm
I currently have GoPayment, how can I use this with QuickBooks Online?
April 2, 2013 at 6:36 pm
Try connecting it with your QBO account under preferences. Otherwise, when you sign up for payments in QBO (“Accept Credit Cards”) we also give you a GoPayment reader and account.
March 28, 2013 at 9:51 am
is it good for canadian business,thank you
March 28, 2013 at 1:22 pm
I need PIN integration for customers in Canada/Mexico and the Carribbean – also would like to have the ability to deposit funds to our Bermuda Bank.
March 29, 2013 at 5:14 am
As of 3/28/13 we still cant use the caed reader support told us we should by the end of month.
Will this really happen we talked with support several times and its not our end.
April 2, 2013 at 6:39 pm
You are correct, the problem is not on your end. The fix has been established and we are looking to go out in the next release if we don’t encounter any problems. The work really is underway and it will be out soon. So so sorry for the inconvenience.
March 31, 2013 at 8:16 pm
Here we go again. ANY other companies would fix the problem in a matter of hours. This is so unacceptable. We see posts and statements about when things will be fixed, then no follow up. Intuit is nearly nonexistent when it comes to inform PAYING users about problems, and accurate fix times. Heck, even in this blog we see posts that say it will be fixed on the 22nd, and if it will be later than that, they’ll let us know. Then we also see that it will be by the end of the month. Didn’t happen.
Why in the world does Intuit choose to be so unhelpful? There is absolutely no mention of the problem on the QBO “message section” at all regarding this problem, or its fix time. There is, however, messages to try get you to purchase a usb reader at $69.95 plus shipping for a feature that does not work. Oh, and if you stumble upon the fact (outside of this blog) that Intuit says you can use a USB card reader with QBO, there isn’t a mention that the feature doesn’t work. If you go through the online purchase process to get a USB card reader from intuit, they don’t inform you (when purchasing) that IT DOESN’T WORK.
On top of all this, for some odd reason, you can punch in the credit card information manually (at a much higher rate), and it works fine. Incredulously, you can also go to a different Intuit page (Merchant services), and it works fine. Well unfortunately the workaround causes us, the user, more work.
This appears to be sheer laziness on the part of Intuit. No answers, and apps that simply don’t have key features (no sales receipts, really?).
How utterly frustrating. Good customer service is easy. You have to work harder to provide BAD customer service, because you would have to replace the customers that get fed up and leave.
I’m pretty sure that Intuit does not care too much about what we think. Here is an example. In QBO Intuit sends a message to review QBO. Your choices are… pick a number between 0 and 10 regarding whether you would recommend QBO to a friend. That’s it. They don’t ask you why or why not. So if you say “0″, they DO NOT CARE why you wouldn’t recommend QBO to a friend. I propose that they have no interest as to why you may or may not want to recommend QBO. Does this seem like something a company who really cares what their users think would do?
Get it together, Intuit.
April 2, 2013 at 4:44 pm
April 2nd…still unable to use card reader. Really!?
April 2, 2013 at 6:42 pm
Sorry, Erica! We testing the code now with the hopes that it will be in the next release. Sorry for the delay. We can’t release card swiping, even when it works, if it breaks something else. Thank you for your patience!
April 4, 2013 at 6:53 pm
dont forget to add printable receipts for signing just likr we have on merchant services
April 16, 2013 at 5:57 am
And still waiting….
May 1, 2013 at 8:09 pm
What about a credit card payment slip for the customer to sign?