QuickBooks Online is changing the way we send emails to your customers. How will this affect you?
Starting June 11th, 2012, QuickBooks Online will begin emailing sales forms and statements to your customers from a new group of mail servers. For the majority of customers you will not need to do anything. If your customers aren’t receiving your emails the first thing you would want to have them do is check their junk or spam folder. If they still are not able to see your email you’ll need to have them configure their server to accept QuickBooks Online mail server host names and IP addresses.
Many e-mail programs utilize various blocking mechanisms on their mail servers. When you send a sales form/statement to your customer, the e-mailed invoice looks as though it’s coming from your mail server when, in fact, it’s being sent from a QuickBooks Online (QBO) mail server. Your customer’s mail servers might have this type of “spoofing” blocked. To allow mail to pass through their mail servers, have them configure their server to accept QBO mail server host names and IP addresses. You can find additional information along with a list of the QBO mail server host names and IP addresses in KB 1682.Explore posts in the same categories: Uncategorized