An Update on Uptime
As part of our efforts to improve service and to increase uptime, we are in the process of establishing new data centers in Quincy, Washington and Las Vegas, Nevada that are recognized as best in class. This process requires a phased approach to protect data, so we have scheduled several maintenances over the weekends. These are complex transitions and while we take extraordinary efforts to minimize disruptions, we have encountered challenges that have caused service interruptions. We recognize that the process has been disruptive to your business, and we deeply apologize for letting you down.
While the biggest maintenances are behind us, we have a few more ahead. The new data centers provide the infrastructure we need to deliver a faster, more reliable QuickBooks Online experience for you. We’ll continue to keep you apprised of future maintenances. We thank you for your patience and your continued business.
Director, Product Development