On QuickBooks Online’s New Look
As you probably noticed, we recently gave QuickBooks Online a little makeover. We have received lots of passionate feedback since then. Many of you were surprised by the change.
Believe it or not, QuickBooks Online is a 10-year old product. We’ve gotten a lot of feedback in the past that it looked very outdated. We believed that it was time to freshen it up and move QuickBooks Online to web 2.0 (and beyond).
Imagine QuickBooks Online as a person from the 70’s, wearing the fashion that was popular then. Probably not a very trendy image now. This is how fast the web world moves – 10 years can be easily 40 years in another trend or industry. Think about the other websites you use today. How do they look as compared to QuickBooks Online before and after? The makeover is a start for us to give you a more consistent experience on the web.
Many of you commented that the pages look washed out and do not have enough contrast. To address these issues, we’ve:
- darkened the text and lines in the product for better readability
- adjusted the line color around data fields to increase scan-ability
- slightly darkened the “check” in the Write Check screen to create better contrast
We hope you will find these changes an improvement. Please let us know what you think.
We will continue to improve our process and pay close attention to your feedback as we make QuickBooks Online a better product. We have gotten your other requests as well and know that there are many features and improvements you desire to see in the product. Your feedback is invaluable and will help shape the future of QuickBooks Online. We greatly appreciate you telling us what’s good and what’s not so good. Please keep it coming.
Thank you for your continuing support!
– The QuickBooks Online Team
Explore posts in the same categories: Features, Feedback, Homepage
September 1, 2010 at 1:19 pm
I really enjoy the new look, its refreshing and definitely more in sync with what I expect from a web app. Great job!
The one open request I have had for some time is to remove the need to disable my pop-up blocker. Never understood why this was required.
September 1, 2010 at 1:30 pm
If you are on any browser other than Safari, you can just disable popup blocker for qbo.intuit.com.
Unsure why apple hasn’t implemented that per website specific.
September 1, 2010 at 1:32 pm
I use Safari.
September 1, 2010 at 1:41 pm
It will be really nice when you all fix it so that we can insert lines in estimates and invoices. It is reallllllllly a PAIN not
September 1, 2010 at 3:39 pm
The new look is great, but it still lacks several important features of the desktop QuickBooks.
September 1, 2010 at 4:55 pm
As I recall you made implemented a new home page back in April of this year. I understand the need to have a new current web 2.0 look but I do not see the benefit of totally changing the navigation again. You have removed the shortcuts tab from the nav bar which I use frequently. You also dramitically increased my use on the touch pad with your new horizontal navigation because now I have to drag my finger across my touch pad and whereas before I could select the tab and then just scroll down slightly to the option needed. Now I have to drag my finger all over the place to go left to right and then still scroll vertically because each tab also have “more”. This is not user friendly at all. To me web 2.0 means more than just a look but a goal of reducing the number of clicks to access your goal page and you have failed in this area. I have been very patient and quit until recently and I am very tired of your so called improvements. The latest being your “Upgraded Payroll”. This means more problems for me. Very disappointed. I hope you make some real improvements to the actual application and leave the skin alone otherwise I fear I will have to look for a new solution.
Michael
September 14, 2010 at 5:01 pm
I totally agree. The new payroll platform is a nightmare. They switched with out notice and did give the same set up options to link the new platform with your existing accounts. I am very frustrated and disappointed. Going to look for a new software company.
October 1, 2010 at 10:19 am
I agree with you Ross I can’t stand the new software, for some reason it has my register scrambled and I don’t know where to begin with the payroll portion; I too will be/am looking for a different software company.
September 15, 2010 at 9:19 am
I agree that the loss of the shortcuts has been a HUGE setback. I relied heavily on the shortcuts for one-click access to my checking account register, my “unbilled charges” report, my “open estimates” report. Now, all of these things are multiple clicks.
Also, the new horizontal menu items take MUCH longer to read all the way across the screen than it used to by simply reading vertically down a quick list where you could read just the first few or last few letters. I must say I’m a bit embarrassed to admit that I was one of the beta/feedback participants and didn’t notice this major design flaw. In my defense, however, we weren’t testing it in a live environment with our actual data, so I didn’t use it enough to notice.
Kudos on the pretty new interface, but it’s hard to appreciate that when you’ve dramatically slowed down my workflow.
While we’re at it, I’d also like to point out that the new “Customer Center” lacks one very important feature which is available in the “Customer List” and that is the ability to get to the customer’s register and then utilize the “Find in Register” option. Your website keeps threatening that the “Customer List” will be replaced by the “Customer Center” and I’m going to be royally P.O.’d if you do so without finding a way to provide the “Find in register” option. I frequently use it to find a specific transaction BY CUSTOMER. (The regular “find” available throughout QBO lets you find an invoice, charge, etc. by customer OR by the memo/desc, but I can’t search for a specific transaction memo for a specific customer.)
September 29, 2010 at 5:40 pm
Marc has it right:Too many mouse clicks are now needed and I feel positively threatened everytime I see the statement that the Customer List is going “away”.
I’ve rearranged the menu items under each tab to make the most frequently used items close to the tab, but I REALLY miss the shortcut bar for certain memorized reports. It now takes three mouse clicks to access a report I could pull up quickly in the shortcut tab.
September 1, 2010 at 7:28 pm
I preferred the old look. Change the function not the look. Improve your service not the look. I don’t care if the costume is from the 70′s as long as it works. It is harder to see the contrast of things still. The bottom of the Transaction list takes up too much real estate. I have been complaining for years about being able to change the size of the fields in the checkbook register. I have a bunch of empty space in the Payee field and not nearly enough space in the MEMO field which is much more important. I have complained about that and other features for 6 years. Why haven’t those things been fixed yet? You just change the look that makes it harder to navigate. Stop changing the look and stick to fixing what your users are asking for. I doubt anyone told you to change the look of the checkbook register.
September 2, 2010 at 7:37 am
I’m from the old fashioned philosphy – If it ain’t broke, don’t fix it!!! The client list was perfectly fine the way it was with the alphabet across the top and made it easy to navigate to the client I needed. Easy to add, edit, delete, etc. The new format is a royal pain requiring scrolling down to the needed client. It is not necessary to show the invoice unless I need it. Please, please do not get rid of the old client list now found under more!
September 2, 2010 at 7:53 am
I love the new look. The new menus are great, but I wish there was an area that displayed my “shortcuts” from the old navigation, as I used those quick links to a few custom reports and other lists frequently. The other thing I miss is the ability to open a new window. The new navigation doesn’t have any such link. I used that feature quite a bit too. Is there a way to open a new window with the new navigation?
September 7, 2010 at 6:12 am
I completely agree with Steve! Although I like the idea of the new rollover menus vs. the old drop-down menus, I really wish the “Shortcuts” option was still there. I had several customized reports as well as other shortcuts I used all the time. I also really miss the ability to open a new window, and I have not found a way (other than opening a new browser) to do that with one click on the new page.
In providing a “faster” interface, you made it harder and more time-consuming to use our “shortcuts.”
September 21, 2010 at 8:41 am
New window: Control N. Workes with Explorer. Don’t know how I found it but would be lost without!
September 29, 2010 at 5:43 pm
To open up Quickbooks in a new window, use “Control N”. I was apoplectic until I found this solution!
September 3, 2010 at 7:17 am
I like the new look – the old look was a bit dated – but I miss the shortcuts. The contrast was bad at first; it is much better now.
September 3, 2010 at 7:56 am
This payroll change is a nightmare. 10 clients setup with quickbooks online and they run payroll and now I have to re register all for eftps and other electronic payments. All of the local tax here in PA is calculating wrong and I no longer have control over it. This is going to cost me a ton of time to fix.
September 6, 2010 at 2:03 pm
I agree with Casey. The new payroll change is a nightmare. We have almost 40 Centers through out the USA using QuickBooks Online with more than a third of them using the payroll system. To have to re register them for EFTPS and Direct Deposit is wrong. I don’t have a problem with QuickBooks wanting to change to a payroll company that they now own, but they should have made the change seemless for its clients. And at a higher monthly rate.
September 14, 2010 at 12:34 pm
I agree with Casey & Diana about the payroll change. The old payroll service was cumbersome to set-up, and it took at least a month to get responses for all the different agencies that we wanted to remit to and file electronically with. Having accomplished all that, I was then very satisfied the way it was working, and preparing payroll and making tax payments was extremely simple. To have to start over again is absurd and insulting — my time is valuable, and I would rather spend it shopping for other accounting solutions than being treated this way. Maybe QuickBooks should have allowed users a choice between the old and new payrolls, instead of assuming our time is free.
September 3, 2010 at 8:21 am
The new look is fine… what’s worse is that clicking on “return to pay bills” brings you to the client list, the enter bill screen, anything BUT the pay bill screen. Very annoying when it takes so long for the pages to load; now we have to wait for EXTRA pages to load before we get to where we wanted. Please fix the important things before worrying about colors. Thank you.
September 3, 2010 at 10:01 am
Can you provide with your user agent by going to http://whatismyuseragent.com
I am guessing you are using either Chrome or Safari.
If you are on Chrome 5, upgrade to Chrome 6 to see if the issue still persists.
The issue you are experiencing is nothing related to the new look changes, it’s an old outstanding issue that is sporadic.
___________________
Software Engineer
QuickBooks Online
September 15, 2010 at 9:26 am
I’ve also noticed that after saving transactions (not sure which kinds or if it’s all of them), I often am taken to another page that I didn’t want and/or doesn’t make sense. I’m having a hard time recalling specific examples, but I will try to pay closer attention next time it happens. However, I am using Chrome 6, and these problems I’ve experienced did not start until the new QBO interface was released in August.
September 15, 2010 at 9:36 am
Me too!! I am often in receive payments and sometimes it will redirect me to some other page like the main/home page.
October 1, 2010 at 8:06 pm
This issue will be improved upon with a temporary fix in our next release (about a month or so I think). This temporary fix will then be reverted when the bug that’s the root cause of this issue is fixed in the 2 browsers.
The bug that causes this issue in Chrome and Safari can be found here https://bugs.webkit.org/show_bug.cgi?id=44140
As you can see from the last post, that this won’t be up taken until Chrome 8 (rough guess about 10 weeks away assuming they stick to their 6-week release cycle) and unsure when it will be up taken by Safari.
But from our end ignoring when it gets fixed in the browser, with our next release, you should see less of this annoying issue.
October 4, 2010 at 10:04 am
Thanks, it’s nice to get some real info for a change instead of the usual vague “we’re looking into it and will fix it when we feel like it”!
It seems I’ve just noticed another bug; I’m not sure if this is related to the one described above, but when editing the memo line of a transaction from within my checking register … if I edit just the first few characters, but the line continued beyond the edge of the text box, it is truncated with (…) at the end, and it gets saved that way, losing the rest of my memo line!
October 4, 2010 at 1:37 pm
You should only see the … if there is more that can fit in that field.
However when you focus/click on that, you should be able to edit/scroll all of your text using left/right arrow keys.
Is that not the case?
Visually you will only see what can fit in that box with a …
The … comes from CSS3 property called text-overflow
http://www.css3.info/preview/text-overflow/
However this is a visual only like I said above. What gets saved is still the full thing. It’s only the browser that puts the … signifying – hey you have more that can fit.
September 5, 2010 at 9:22 pm
I am surprised users are complaining about the updated design; it is a much needed step in the right direction. Without consistent updates and interface enhancements, like this one, Intuit will quickly fall behind the competition. For years Intuit has led the market in small business financial management, but their future is less certain. Xero is a perfect example of a worthy competitor that could certainly put up a fight in the near future. New business owners are not looking for a desktop application, nor a dated design. They are looking for a clean interface, an intuitive navigation and perfect integration. Intuit’s QBO is seriously lacking in every area. The future success of any software company relies on their migration to a beautiful web application; QuickBooks Online is certainly far from ready. I could go on and on and there is plenty of evidence to support my claims. Even Intuit’s Workplace is a total failure and example of their blindness. To develop a platform on Flash technology is something only a jaded team could accomplish. I would love to see Intuit succeed, but I fear they won’t, especially if they continue to consider current users thoughts against interface change. The only thing that can save QBO is a total overhaul of its entire interface, esentially rebuilding the product from the ground up. Intuit must accept that it will disappoint a large number of users if it wishes to win the battle.
September 6, 2010 at 5:34 pm
Please give us the features we have all been asking for. Cosmetics is nice but features are better. We would like to be able to add insert lines in invoices and estimates where we want them. We would like to be able to show the balance due on an invoice without always changing the company preferences to show the account summary and then changing it back. Just a couple of examples but there are do much more. Please listen to the users. I am sure I am not the only one looking for a better solution.
September 9, 2010 at 6:31 am
Yes, I am using Safari, but I never had this problem until the recent changes were made. My user agent is
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_4; en-us) AppleWebKit/533.17.8 (KHTML, like Gecko) Version/5.0.1 Safari/533.17.8. Thank you.
September 9, 2010 at 8:46 pm
Payroll is a disaster. What was once easy has now become cumbersome. Nicely done…
September 10, 2010 at 2:43 pm
Have any of your client’s lost data from the new QB Online update? It appears that they have removed the ability to give mileage reimbursements and cell phone reimbursements or any itemized reimbursements for that matter and have forced all such line items to be batched together in one item on the payroll check.
They have taken it upon themselves to also delete all historical itemized data companies may have stored under these extra wage items so that companies audited will need to now refer to hard copies of data they may have on these items historically should they get audited.
For instance, one of our courier companies reimburses its owner/operator drivers through an accountable plan for mileage related expenses. They give them a base per mile reimbursement and then a variable rate based on the current price of fuel. They also give drivers a small amount per paycheck as a reimbursement for personal cellphone usage..
When QB online did their update last night, it took all that itemized data and lumped it into one category called reimbursements! in the event of an audit this company is unable to show the IRS Exactly what the lump untaxed reimbursements were because QB doesn’t think that you should be able to itemize your reimbursements.
Travelling sales staff that have reimbursable expenses cannot have those items broken out on their checks anymore since QB Online says you must group all these items and manually calculate the total of all items then simply put ONE gross reimbursement in the field provided. THEN you must create a memo to say what these items were.
Well now QB Online disallows you to track and break down these expenses by category.
This update also scrambled employee names in the payroll section as well as put any employee advances into reimbursement expense category on the employee’s check.
This update has taken this solution to a stable solution to giving us the realization that a company can be turned upside down over night when they do updates over which you have no control.
Any one had similar nightmares today with clients? Our accountable mileage reimbursement plan just went from accountable to unaccountable overnight thanks to QB!
September 15, 2010 at 6:40 am
I agree. My workload has just increased. The inability to itemize reimbursements will certainly make my job harder. I don’t want to even think of the time I spent (wasted) yesterday talking to online support and then trying to familiarize myself with the changes. Great job QuickBooks!
September 10, 2010 at 6:51 pm
The QuickBooks Online (QBOE) changes were a step backwards as far as I am concerned. I found the new home page and the new menu bar more difficult to work with. Please continue to offer the option of using the old home page and menu bar. The thing that I am finding extremely difficult to work with is the new washed out appearance to registers and forms. We need some contrast color, such as the soft green on the old home page. I am finding it so hard to work with that I am seriously looking for another online accounting option…if the contrast color suggestion is not implemented. I simply cannot continue to work with the harsh appearance. QBOE Support suggested changing my monitor settings but that had a negative effect with my other software programs. The answer is Intuit needs to provide us with contrast colors in the registers and forms. Intuit…please listen to your users feedback and implement the needed corrections! Thank you.
September 14, 2010 at 8:22 am
Don’t like the new QB I have to reload pages almost every time I use the registers. QB On line should be as user friendly as the desktop version and it is not.
September 14, 2010 at 8:28 am
There certainly are some bugs that need to be worked out, but I for one prefer the online version to the desktop version 100 to 1. I used the desktop version for years and constantly had bugs/errors that were never fixed.
I only prey that they never model the online version after the desktop version. The design/UI of the desktop version is far less user friend and so 1990′s in my opinion.
To Liz’s point though, I also run into pages where I get just a white blank page and need to reload, but not as often as it sounds like Liz is reporting.
September 14, 2010 at 10:02 am
I wonder if it makes a difference what type of business you are running thru QB. I run an inventory type business on the desk top version, which is 2008 has not been updated and have some small kinks. I run a service business on the on line version and maybe it is me but I find the on line version less user friend i.e. reports – No register reports available, can’t modify the reports quite right. Maybe I should try Peachtree.
September 14, 2010 at 10:09 am
The idea of switching platforms for accounting makes me cringe.
September 29, 2010 at 6:00 pm
I agree with what Liz stated about QBOE not being as user friendly as the QB desktop version. I am amazed with all the negative feedback that Intuit is receiving from users that they don’t accelerate making the needed corrections to their “improved” appearance. I have been looking at third party vendors where I can use the desktop version of QB in the cloud. It is looking like a better option to me at this point rather than continuing with QBOE for me and my clients. I have used QB full-time for 11 years now and I have never seen so much negative feedback with regard to a QB version. I truly hope Intuit is listening to their customers. QBOE users are very unhappy!
September 14, 2010 at 10:41 am
The more I use the “new” version, the more I dislike it. Now every time I open a new window, I have to re-login in. There are several other issues also. When I click on message for a customer or vendor, I have click several times before it opens. Every page is taking longer to load. What is happening to server. It gets slower every day. I have credit card charges duplicating themselves more than once, requirring me to check the website of all our credit card companies every day. This is time consuming and irritating. Why can’t you actually listen to the users, instead of making cosmetic changes that actually cause us to all re-learn everything and how we access what we used to do automatically. Every single change I asked for for the past 6 years has never been implemented, not a single one. Only these silly cosmetic changes. I have asked for 6 years to be able to change the field sizes on the checkbook register to be able to view more of the memo column. Since I have mine set on 1024 x 768, I see 3 -4 inches of blank space after the payto field, and I would much rather be able to see my memo line. This has been requested several times in the past 6 years and Nothing yet.
Why does the Transactions to Review area have to be so big? It now takes up about 4 inches of the bottom of the registers, leaving only about 1″ of the actual register to be viewed. This is crazy and backwards, it should be the opposite… I want to see more of my register, not some dumb field that I access a few times a week.
Please heed what the users say on this message board. I hope someone is listening or else why bother us at all?
September 15, 2010 at 5:10 am
Jeannie is right about the “transactions to review” area, it’s way too small.
September 29, 2010 at 5:55 pm
Agreed – I want to see entries in the register but the Transactions to Review portion takes up most of the screen so only 1-3 register items can be displayed at a time. Too much time wasted scrolling to see anything in the register.
September 16, 2010 at 6:08 am
While I may not have been completely happy to find most of the recent changes in QBOE, I’ve been able to adapt to them pretty quickly without much interruption in my work. Until the payroll change!
I hate to knock a product that I know many people put so much work into, but come on! I’m sure there’s potential in this new payroll system, but it is nowhere near ready for primetime. I’m totally shocked and disappointed that the folks at Intuit thought that this product was a suitable replacement for the old payroll system.
It’s not “intuit”ive at all! Many features from the old PR are completely absent. Why? Did anyone look at the old product when designing this one? Did you poll clients on which features they need? I feel like you’ve gone back 10 years in functionality. You should be embarassed. I spent over an hour this morning trying to cut ONE paycheck. Disgraceful.
A feature that I use regularly is the ability to edit a field in the paycheck. For example, I could edit the net pay and all the other fields would automatically adjust to suit the net pay I desired. The only option now is “how many hours”. That’s it? One way to cut a check? If you don’t like the check, you have to delete it and start over. When I finally did get a check, it didn’t record the check number in the register. UGGH!! Oh, and why do we now need to install a print utility? I don’t need a print utility to print anything else from QBOE, so why payroll?
I’m really fearful about liability payment time. Really fearful.
September 16, 2010 at 6:15 am
One more thing! Has anyone noticed that the ONLY post that an Intuit representative has replied to is about the browser? Really? All of this great feedback from your clients (paying clients!) and you can’t answer any of us?!?!?
This reminds me of the service outage from a few months ago. How can an online hosted software company not have co-located backup servers?
More and more it seems like Intuit is out of touch with the needs and desires of it’s clients. Many people will be driven away by this attitude. It’s time you realize that you’re not the only game in town.
September 26, 2010 at 3:49 pm
I have one employee. It’s been an hour and I still haven’t figured out how to cut a check in the new payroll system. This is a nightmare. I have to do re-enroll the employee direct deposit? Really? They couldn’t have transferred that over. I feel sorry for anyone with more than 5 employees. Also, I just learned that hourly wage earners can’t have re-occuring templates. That is each month I have to enter my employee’s hours and not have it re-occur as a template like in the old version. I still haven’t created a check yet cause honestly, I haven’t checked that employees hours to the old records because the old paychecks can’t be accessed!!!! Payroll upgrade – FAIL!
September 26, 2010 at 4:03 pm
Wow. This is a disaster. I had some liabilities for an employee to pay under the old version. I’d like to pay those liabilities (Health contributions mostly), and now I can’t find where those liabilities are. Moreover, I don’t know where to apply future liabilities for these payments that used to be in payroll. Horrible.
September 27, 2010 at 3:20 pm
After spending two hours trying to learn this new system yesterday, I spent two hours on the phone with Quickbooks support on the phone. Most of it on hold. Apparently they experience “heavy call volume” on the new payroll system. None of it good.
I made my suggestions, but my main problem is that there is no way to track Payroll Liabilities. Yes you can track Tax Liabilities like fed taxes, state, social security, etc, but you CAN’T track payroll liabilities like company retirement contributions or healthcare payments.
All of those payroll liabilities that used to be automatically tracked must now be done manually.
Horrible.
September 16, 2010 at 8:11 am
We did payroll yesterday for the first time after the new “UPGRADE” and it took, instead of 20 minutes, two hours! Not to mention the upgrade took all of our employee’s names and garbled them up.
All the new fields you MUST fill out before a new employee can be paid makes me wonder if they are not now in bed with the IRS AND The insurance companies!! It is nuts!!
You cannot make changes to checks without DELETING it!
Line item reimbursements???? FORGET IT! No where to be found now. How to you pay drivers that you reimburse fuel? I guess you have to cut a separate check and set up an account that is called fuel.
This is ridiculous.
September 16, 2010 at 11:16 am
WOW Payroll is a NIGHTMARE!! Everything has changed! The checks print out differently, they want you to suddenly have different check formats???WHAT THE HELL IS WRONG WITH YOU INTUIT!!
Payroll has gone from 20 minutes to 5 HOURS with two employees involved. WE HATE YOU INTUIT!
September 16, 2010 at 1:56 pm
Add me to the list of another PISSED customer after attempting to run payroll. I recall the brief message stating that payroll was changing and fees might change accordingly, but everything has changed. I managed to get a check printed but it looks like hell. Now I’m trying to pay taxes and I have to sign back up for EFT? This is complete BS!
September 16, 2010 at 2:10 pm
all history of taxes paid is gone now? This is ridiculous. Where can we go complain?
Trying to reach somebody at Intuit Payroll now, expected hold time is 30 minutes.
September 18, 2010 at 8:40 pm
I have issues with the new print “method” in that it brings up another window rather than simply printing from the “print” button on the report. In addition, the print information takes up much more space and I could not fit my data on one page even if I used Landscape. As far as I could see, there were not options for me to arrange the print to my satisfaction and I had to go with a partial report at that particular time. I have not seen anything in blogs related to print issues. Any advice, please?
September 21, 2010 at 8:37 am
In my words it wasn’t broke, you didn’t fix it. Don’t take away our customer list, it was great the way it was. It’s hard to find customers, hard to scroll that tiny space and find the info we needed, and I Loved the register change at the top so I could go to another custmer and take care of their issues without backing up. There was just nothing wrong with it! Please, if you do anything, nix on the customer center – its a boondoggle.
And Yes, Yes, Yes. Inserts, how hard can that be? Invoicing is such a pain when you can’t make simple changes.
Is anyone listening? Can we get anything done with you before we start looking elsewhere? Pleae, tell us you’ve reconsidered the customer center and make it go away. Please? Don’t take customer list away, or we may have to…
My theory, someone has to justify their job, so they tinker and tinker and come up with something they like but – are they are user? Are they someone who works with it on a daily basis and know what really works? Listen to us, drop the new thing and keep the old.
I really miss the shortcuts tab too, but memorized reports helps a little, for those who don’t know Control N will give you as many new windows as you want (works with Explorer)!
I don’t mind the horizontal bar because it stays there, I don’t have to keep going to the drop down to change, and it is nice you can move it around.
September 21, 2010 at 9:58 am
What is with the blank pages? It’s really hard on the eyes for data entry. And reading reports is no picnic either. Thank you for giving us the option to use the old menus. The lack of a short cut tab where I can open another window in order to research entries was a huge pain.
September 24, 2010 at 11:14 am
Can you give us a timeline as to when the washed out appearance of QBOE will be corrected? We have been told in the next revision but…what does that mean? Can you give us an estimated date? Working in QBOE is tough on the eyes these days with that glare of checks, forms, and registers! We need some background color in the forms and registers, such as a soft green. Timeline. please? Thank you for listening.
September 25, 2010 at 12:23 pm
The time to train people on the changes is BEFORE the change, not after. The help page does not explain how to create mileage reimbursements on a paycheck.
Also, the tax liability no longer says when the payment is due.
I’m another one that like the shortcuts, and I’m staying with the old view because of ot.
This a a senseless hassle.
September 27, 2010 at 7:19 am
I was out of town when the payroll changes were made. How about messing up my vacation? I could not write payroll checks from my out of town location. The payroll service located in California seems to know more than I (told me I’m not supposed to pay local payroll taxes that I know I am required to pay) then deleted the lines for those taxes. I am about ready to find another accounting service.
September 27, 2010 at 10:19 am
I wish QB online worked more like QB Premier…my company needed it to be online so everyone could log in from different locations(states) at the same time. But the online version is not as user friendly as the Premier. It is much harder to find stuff and to go back and make changes. Also if I want to keep certain employees out of the financial info it then prevents them from doing anything else that they need to do…We should be able to click check the individual tasks that each employee is allowed into instead of just chunks that you have grouped together…The block chunks that online has to click as areas of access do not work for me…I had to give my sales girls full access to be able to access inventory and make changes to PO’s and SO’s. They should be able to do that without having the ability to look at the check register and other accounting software that is none of their business!!!!!!!!!!!!! Please fix this soon it is driving us nuts and we are forced to look for other online software!!!
September 30, 2010 at 5:48 am
I like the new crisp look and the fact that I can once again read the font in the Online QuickBooks reports. However, I do not like the way the payroll features have been changed. Most of our clients that use the payroll feature in Online QuickBooks are also unhappy with the changes. I spent several minutes trying to find payroll reports that I could use. Once I did set them up I did not see how to memorize them for future use.
October 5, 2010 at 5:59 pm
Customer Dissatisfaction
Please register my complaint as a dissatisfied customer using Quickbooks On Line Payroll. The transition to an updated version, September 2010, has been fraught with difficulty causing our office significant inconvenience. We subscribed to your service for ease of use and this changeover has been exactly the opposite.
It is unconscionable to require staff to completely reload payroll data that has been entrusted to your safekeeping and shameful that no transition wizard is provided to ease the required changes. In our office it took over ten hours to reload and debug only three employees; there were additional hours of telephone waiting for customer service. We have lost valuable features: Reimbursements are now grouped into one category: Certain after tax deductions must be entered manually – each time for each employee. There is less flexibility in scheduling salaries for variable income employees. It is impossible to correct mistaken entries without deleting the paycheck. Vacation and sick time were incorrectly credited or transferred. Thank goodness we have not made full use of the electronic bank deposits or electronic payroll taxes offered by Quickbooks or we would be required to resubmit that data also.
While the advantage of off site use of your service can be useful, this is offset by the double work of this software update. Regretfully you must be compelled to reissue corrected software, hopefully we will not have to unnecessarily spend staff hours to adapt to Intuit mistakes once again.
October 16, 2010 at 6:01 am
The makeover sucks, it has a bug that causes the register to often not fully load in Firefox 3.6.10 (and possibly other versions). You’ve done absolutely nothing to fix it.
October 16, 2010 at 9:52 am
What part of registers doesn’t load? Have a screenshot? Just tried it multiple times with FF 3.6.10, seems fine here.
October 16, 2010 at 10:35 am
I have had the same problem but did not associate it with a “bug” in Firefox. Whatever it opens to, you cannot navigate to “Prev” or “Next”. And, with online banking, I will not see lower portion that shows the transactions, i.e. checks cleared, deposits, etc. I didn’t know where to place blame, but assumed it was the new software as opposed to Firefox. I did not switch to IE to see what I’d get. My annoyance is the way “Print” works now from the report window. Extra windows, extra steps, extra settings to get the right view.
October 16, 2010 at 10:59 am
So…is Intuit going to fix the QBOE software? Or continue to be defensive about the “improvements” that they made? The appearance continues to be washed out: too bright and harsh in appearance to comfortably work with. The new homepage is really user un-friendly, including the loss of the shortcut menu option. In my 11 years in working full-time in QuickBooks (since 1999) and basing my accounting services business on QuickBooks software, I have never seen such criticizm from its customers and users of an Intuit product. My greatest disappointment is there continues to be no response from Intuit to fix the QBOE problem. It is very disappointing. Intuit does not seem to realize that they have many, many unhappy customers. Are they too big to care?
October 16, 2010 at 11:25 am
I am unsure about the exact changes or whats in store for the next few months, but the UI colors aren’t really going back to what they were afaik, that is no more green, blue, purple, pink, grey, putty and the other gazillion colors it had. Ok I exaggerated, but the reason the change was made in the 1st place was years worth of feedback about how the app looked old and inconsistent with the web.
However, more tweaks to contrast, shading and stuff that makes it look less washed out will be added now and then over time.
The shortcuts part is being debated upon last I heard. I think folks here are trying to find the root cause of why people preferred shortcuts, so if shortcuts won’t come back, you probably will see other fixes that caused people to use shortcuts in the 1st place (basically going to page X, Y, Z in 1 click etc).
So for example, one reason for shortcuts that people mentioned was to just open QBO in another window, like duplicating a tab in the browser. But you can do that already using browser shortcuts as listed here http://www.tothepc.com/archives/duplicate-tabs-in-ie-chrome-firefox/
Another example would be going to register page directly. Right now you have that annoying popup that asks you to choose an account. So perhaps that popup will go and registers page will default automatically to the last account you were using on that page. Something like what you see on the Write Checks screen.
3rd thing was something to do with reports, I forgot…
October 16, 2010 at 11:52 am
That is why engineers shouldn’t design human interaction items…users should be consulted because afterall it is their perception that ultimately counts.
December 3, 2010 at 8:05 pm
The new “look” is a disaster. It is basically UNUSABLE and it is causing me to make a lot of MISTAKES when receiving payments. Why did they change the receiving payments page? It use to be simple, correct and easy to understand. Now it is now almost unusable.
When entering payments I can no longer see the running balance. I get this confusing total of invoice and payment columns. I can never figure out if I entered the amount correctly. It lists amount to credit on the bottom left big deal – what about the amount still due!!!! We have been on Quickbooks Online for over 5 years but I really think we will have to find something else to use.
The new Member Center beta stuff is just as bad. It says one balance amount on the left drop screen but then lists something different in the member detail. I’m at the point of being unable to function. Especially as members often make payments out of sync with the invoices. Right now the displays are so confusing I can’t tell what is going on in a member account.
August 25, 2011 at 11:26 pm
QuickBooks Online is just a useful product especially for small companies like us.