Comments on: QuickBooks Online Service Update

By: sandra

sandra — Mon, 24 Jan 2011 00:31:34 +0000

I dont believe you Kristen -this has happened before with QB It is now 7:3opm Eastern time and QB has been out since 5pm.Though it was my cpu-unplugged everything fand redid everything only to find that you are down!!!%@%#^&%&^*

My accountant needed me to use your program I can’t wait to change companys. Your service staff don’t tell the whole truth when you need to escalate a problem it can take 24/48 hours and they leave you hanging and not able to do your job in a small business!!!!! They must work for pres. O to kill small businesses.

By: Karin

Karin — Sat, 17 Jul 2010 13:10:42 +0000

Just came back from the Microsoft Conference in DC. Do you know that Dynamics GP is now available on demand with MyGPcloud? The company that runs the software has been doing it for 11 years and guarantees your uptime at 99.5% or you get your money back. Their track record is spotless. Maybe more expensive than QBO but worth it. Check it out. http://www.mygpcloud.com

By: Mo Cher

Mo Cher — Thu, 15 Jul 2010 13:47:23 +0000

This is the typical ‘canned’ response we continue to hear from Intuit. Nothing about how they will prevent this from occurring in the future, or how they will improve their service. Also- no mention of ho they plan on compensating us… the customers. Intuit seems to feel that there are no alternatives to their service.

They are wrong!!!! THis customer is moving on… no more Intuit or Quickbooks for me!!!

By: Sharon Brooks

Sharon Brooks — Wed, 14 Jul 2010 23:24:34 +0000

And Intuit can’t afford enough backup power to keep things going for several hours? Have you ever heard of solar powered battery backup systems? What a way to run a business!

By: Carla

Carla — Wed, 14 Jul 2010 21:45:34 +0000

Maybe a few small parts here & there are, but all I get is a screen saying, “Server Maintenance – Our servers are currently unavailable. Thank you for your patience, please try again later.”

I have:

- cleared the caches in both Firefox AND MSIE;
- closed out of QB & re-opened it; and
- closed out of everything and REBOOTED!

SORRY, but payroll is NOT ‘up and running again’ just because it’s only working in YOUR world – it’s not ‘up and running again’ until it is working in EVERYBODY’s world!

By: Some Intuit Sites Down After Another Power Failure – PC Magazine

Some Intuit Sites Down After Another Power Failure – PC Magazine — Wed, 14 Jul 2010 21:30:55 +0000

[...] “I’m finished. Unbelieveable. The monthly fee goes UP, and the service goes DOWN???.” Randall PeQueen said on the QuickBooks online blog. [...]

By: Chris

Chris — Wed, 14 Jul 2010 21:16:21 +0000

Payroll is up and running again.

By: Nathan

Nathan — Wed, 14 Jul 2010 20:48:44 +0000

Thought it was interesting that QB was back up and running and I hadn’t gotten the email I signed up to receive for when power was restored. Maybe the mail server went down next?

By: Carla

Carla — Wed, 14 Jul 2010 20:40:52 +0000

Not the direct deposit part of their website (#$#%^^!!!).

Still hoping . . .

By: Steve

Steve — Wed, 14 Jul 2010 20:34:25 +0000

Finally, up and running!