Comments on: QuickBooks Online service update

By: Auto Rehab Inc

Auto Rehab Inc — Sun, 19 Sep 2010 17:17:30 +0000

Sunday 9/19/10
My quickbooks has been down since last Friday. What’s up? I need it.

Craig

By: Cressa

Cressa — Sun, 05 Sep 2010 21:56:41 +0000

I was told I was the only one having log in problems . Are you kidding me after 2 1/2 months still having problems. Tax payments late and penalties, This is totally unacceptable. I need to be credited the charges since mid July

By: Bob

Bob — Tue, 24 Aug 2010 19:17:21 +0000

That’s what I’m saying. I gave them the benefit of the doubt and registered a second company. They tried to charge me MORE than for the first company. AND it took 3 tries to get it setup right because their support kept giving me blatantly incorrect information about their own software. I.e. click on X where X doesn’t even exist. Intuit has gone from the best to near the worst and on a downward trajectory. I’m starting to regret giving them the benefit of the doubt already.

By: Terrel

Terrel — Tue, 24 Aug 2010 19:11:53 +0000

Thats what im sayin, hate to keep calling client’s saying im sorry my online system is down and considering the price we are paying.

By: Karin

Karin — Thu, 15 Jul 2010 02:14:07 +0000

Really down three times in four months? Microsoft Dynamics GP is now available on demand with myGPcloud and looks to be talking to some Intuit customers. I hear they have been hosting for 11 years and have never been down. Maybe QBO customer should think about making a change! Check out mygpcloud.com

By: Cancelled Customer

Cancelled Customer — Wed, 14 Jul 2010 23:09:14 +0000

I just called in and cancelled our service with Intuit, including both Quickbooks Online and our Merchant Account. After the massive June failure, to have it happen again, two months in a row, is simply unacceptable.

By: Plenty of Power

Plenty of Power — Wed, 14 Jul 2010 22:54:32 +0000

[...] Online again experienced a loss of power at its data center today, which caused a disruption of service to their [...]

By: Joe

Joe — Wed, 14 Jul 2010 21:22:53 +0000

This is starting go beyond ridiculous!

The only thing reliable about Quickbooks Online is the frequency of your shut downs and service disruptions!

Either commit to the product and the customers or shut it down!

Maybe federal regulators need to look into this situation!

By: Bob

Bob — Wed, 14 Jul 2010 21:21:53 +0000

You guys ever heard of UPS (not the guys with the brown trucks – un-interruptable power supplies) and backup generators? Wasn’t a power failure your excuse for the last outage? What kind of commercial data center crashes due to a “commercial utility” power failure. Even my cabin in the mountains is better equipped to deal with such an event with cheap propane generator. Unbelievable!

By: Sherry Immediato

Sherry Immediato — Wed, 14 Jul 2010 20:33:55 +0000

Just as an FYI, we’re in the middle of our audit this week. Fortunately, most testing was done on Monday and Tuesday. I’m posting this to add data about why these outages are enormously costly to QBO clients. A free month is a nice gesture, but a drop in the bucket relative to the real cost. Once again, I think an explanation from management (along with an apology) is called for. And it would be nice to know what you are doing to learn from these failures. As you will note, the clients are learning that we should find another solution…