Comments on: A message from Intuit’s CIO

By: LNR

LNR — Wed, 20 Apr 2011 16:48:56 +0000

I have different products and services using different units of measure, how do enter the masters for the units of measure in Quick Books?

By: Jeremy

Jeremy — Mon, 21 Mar 2011 22:55:13 +0000

Why is Quickbooks down again?

By: Doug Niblack

Doug Niblack — Wed, 14 Jul 2010 18:51:03 +0000

Where is the backup plan? Redundant mirror site and data base?

Meanwhile………..how long? how long? how long?

By: Laura S

Laura S — Wed, 14 Jul 2010 18:17:43 +0000

Put an update here with an estimate of when we can start working again – we are UNABLE to work and very frustrated. Should we just leave for the day or take a short break??!!!

Where is the corporate communication?!?

By: Tracy Gipson

Tracy Gipson — Wed, 14 Jul 2010 18:01:30 +0000

It appears we are down again! Getting ready for external auditors is very difficult when our accounting software is unavailable. I’ve been a big proponent of QB Online…I am starting to change my mind. Twice in 30 days in inexcusable.

By: Leigh Anderson

Leigh Anderson — Wed, 14 Jul 2010 18:00:52 +0000

Is the system down again… I am AGAIN unable to access client data. Wow… this is totally unacceptable.

By: Debbieq

Debbieq — Wed, 14 Jul 2010 17:58:38 +0000

I’m scared

By: David Guinther

David Guinther — Wed, 14 Jul 2010 17:47:36 +0000

QBO is apparently down again. I am alarmed. How can this “one-time” problem (or a variation on it) happen this frequently on a SaaS application offered by Intuit? I am losing patience not just with the interruptions, but the lack of trusted communication being offered to us customers. I am a loyal customer who cannot keep ignoring what is going on here.

By: Drake Shattuck

Drake Shattuck — Tue, 22 Jun 2010 00:14:01 +0000

I’ve been using QuickBooks Online Edition for just about two years. There have only been 2 or 3 serious outages that I can remember. No doubt Intuit must look into a better contingency plan. Notwithstanding, have any of you that are complaining taking in consideration the amount of time that is saved buy using a cloud based accounting system? Have you taken in consideration the risk of your computer hardware failing? Viruses? I have had hardware problems in the past two years and I can login on another computer and no worries about re-installation; installation of not just QB but windows and everything else that must be installed. Please take that in consideration. I guarantee you that HP or Dell computer will never compensate you in anyway if their equipment fails; they will only help you get it back up and running.

I have accountants that use QBOL in several countries in South America. QBOL is a vital tool in helping me manage in-country accountants.

Intuit has taken the lead in online accounting with QBOL. They understand that users have a variety of personal preferences regarding hardware and browsers. This product works equally well on Firefox, Internet Explorer and on MAC Safari. I LOVE being able to use any machine to do my work. I don’t even have to own the machine.

Being accountants, I hope that we can “balance” this situation. I for one believe that the efficiencies and advantages of QBOL far exceed the alternative.

Drake Shattuck
Chief Accountant, Ascend Alliance

By: Darci Wright

Darci Wright — Mon, 21 Jun 2010 20:11:45 +0000

Thank you for the explanations regarding the outage. I don’t usually reply or post comments, but I figured that my point of view might not be something you are hearing too much these past few days. So here goes: Thank you! My husband works in the IT department of a major corporation and I know first hand how routine updates/management can go terribly awry. I also know that IT professionals work tirelessly day and night to get the system back up and running, and this kind of outage is never taken lightly by the IT team. In my opinion, Quickbooks and all of Intuit’s websites have been extroadinarily reliable, and I appreciate the hard work. Keep your heads up team!