Service Notification Update: We’re Back
We’ve restored service to the Intuit customer websites affected by this week’s outage. The Intuit sites, including TurboTax Online, QuickBooks Online, Quicken and QuickBase, are live today following work that continued throughout the night. In some isolated cases, customers may need to refresh their browsers to connect to our sites.
“We’re carefully monitoring the sites and the applications that support them to ensure we provide the services that customers expect. And they’re performing well at this time,” said Ginny Lee, Intuit chief information officer. “We’re deeply sorry for the disruption to businesses and consumers and appreciate their patience as we worked to resolve this problem.
“With service restored, it’s our priority to work with those affected and resolve any issues caused by this outage.”
The outage occurred during routine maintenance Tuesday night. An accidental power failure at that time affected Intuit’s primary and backup systems, taking a number of Intuit corporate websites and services offline.
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June 17, 2010 at 12:47 pm
Hi Everyone — if you use Internet Explorer to access QuickBooks Online, you may need to clear your browser cache and restart the browser before you can log in successfully. Steps for clearing the cache are found here: http://quickbooksonline.intuit.com/support/answers.cfm?faq_id=1038