This is rediculous!

I have been with QB for 15 years, first as desktop user and then QB Online. We added a total of four companies and I am disappointed with this outage and of earlier similar outages. We are a vocational training college and without data, we were so helpless and during this period lost over $100,000 in cash collections and now this month we will be off our target. Even though we will be able to recover it eventually but loss of cash flow now is devastating. Four years ago, we were dumped by your payroll service as you folks conveniently got out of Complete payroll business and now we have to repeat the entire payroll from the third party provider to QB online again and it is very slow to respond. Also over a period of time, the service has become very slow and have in the past few years talking to number of tech’s who could not tell me the reason why, they said they might have to move us to a different cluster (we don’t know this lingo), finally only in October last year; one tech told me that we have outgrown this service as QB online cannot handle our large data file. We told them to suggest us something in the hosted environment, but different sales reps since Nov have left the ball several times. I am seriously considering Microsoft Great Plains, they are offering three licenses for $1 promotion, only from second year we pay maintenance, and their system seems more robust. You have to give me a serious reason why our four companies should continue to be users of QB and if there is a compelling reason, how QB Enterprise Desktop version will match against MS GP accounting software which can integrate with whole host of vendors for payroll/banking/CRM etc?

Sam Hiranandaney, President

To all of you at QuickBooks Online:

You should all be ashamed of yourselves.

We have been with this product for more than 4 years, and it has always been obvious that you treated QBOE as a poor stepchild to the desktop version. I only expected that you were running this product on a redundant basis across multiple data centers. What is super clear, based upon our experience for the last 3 days, is that you were NOT running this across multiple data centers, and it is all in one data center that went down.

And this is the way you run your business?

And this is the way you have placed key data for my business at risk?

I am going to start hunting for a new solution immediately. You are selfish and reckless with the core data I entrusted to you to run my business, and you have destroyed our ability to place trust in you.

Update…I have not gotten any sort of reply. We pay over 1,200 writers on a monthly basis, and this caused major disruptions to our business. The more important issue they have NOT addressed is that it is quite clear that if there is a power failure in a single location and that takes the system down, there is no redundancy across at least one data center in a separate geographic location. If you do NOT have this feature, than they have been playing fast and loose with the key data that we run our business with, and there is no second copy. Very poor response to the crisis they have caused all of us.