Comments on: Service outage update

By: Debbie druey

Debbie druey — Fri, 18 Jun 2010 23:00:33 +0000

My suggestion would be a local backup option for your users, “just in case”, with the functionality of quickbooks pc/mac. Had I had something like this, I would have been fine. Perhaps tricky, but you guys are smart enough to figure this out.

By: QBO Bermster

QBO Bermster — Thu, 17 Jun 2010 20:11:29 +0000

Hi Adam, We’re back online now. As for the refund question, we’re addressing this via the support line. 1-800-286-6800. Thanks much and again – sorry from the team here.

By: Ike

Ike — Thu, 17 Jun 2010 17:43:14 +0000

But hey, that’s life. QBO is a great service when it’s working. Here’s to a speedy recovery!

By: Ike

Ike — Thu, 17 Jun 2010 17:39:06 +0000

They have not restored service. They have partially restored service. I have no service. We now know that a power outage was to blame, but for days Intuit has not been forthcoming about what is happening, and they continue to not be forthcoming about a timetable for reinstating service nor how many people are still without service. Does this destroy my business? Of course not. However, if my accountant changed his answering machine message to state that he was ‘very sorry’ and he could not process my payroll for an undisclosed amount of time, and refused to return my calls for three days, I’d fire his ass.

By: QBO Dave

QBO Dave — Thu, 17 Jun 2010 16:38:40 +0000

Hi Joan — I’m very sorry to hear about your frustrating experience. We will be using your (and others’) feedback to improve our communications in the future.

By: QBO Dave

QBO Dave — Thu, 17 Jun 2010 16:10:49 +0000

Hi Rob — thanks for the thoughtful comment. We are taking feedback from all of our members to heart, and we’re committed to learning through this experience. Stay tuned for more on our upcoming plans.

By: QBO Dave

QBO Dave — Thu, 17 Jun 2010 16:03:09 +0000

Hi Kathy — We completely agree that this is unacceptable. I do want to assure you that no data has been lost, and we are working as fast as possible on getting our remaining members back online.

By: QBO Dave

QBO Dave — Thu, 17 Jun 2010 15:59:57 +0000

Ike, Mary — we know that a few of you still can’t get in, and our engineers are focusing all of their efforts on making that happen as soon as possible. We’ll follow up here as things develop. I’m very sorry for the continued problems.

By: Mary

Mary — Thu, 17 Jun 2010 15:50:04 +0000

I still have no access, as well.

By: Brian - Houston

Brian - Houston — Thu, 17 Jun 2010 15:48:47 +0000

Glad to see you brought it back up last night. For all the crybabies…. the reality is that things do sometimes happen. They are being forthcoming about the cause of the issue and have restored service. Granted, we all wished it had been quicker, but things do happen. If it had been a tornado, hurricane, earthquake, fire, or terrorist act it might have been much longer to restore service.

This should act as a reminder to you to update your own Business Interruption and Disaster plans. One thing in particular I plan to do is make a monthly task of downloading a copy of my data from Quickbooks in the event that something happens I will at least have my data.